Our Policies

Information Accuracy Policy

AireloBase is committed to providing accurate, up-to-date information about Airalo eSIM plans and related topics. Our information accuracy policy includes the following commitments:

• All content is reviewed by a team member with direct experience of the topic before publication.
• We review and update content whenever we become aware of changes to Airalo's plans, pricing, or processes.
• We clearly label indicative information (such as pricing) as subject to change.
• We acknowledge uncertainty where it exists — we do not present unverified information as fact.
• We welcome corrections from users. If you spot an error, please email [email protected].

Despite our best efforts, information on this site may become outdated. Always verify current plan details on Airalo's official website before making a purchase.

Complaints Policy

We take complaints seriously and aim to resolve them fairly and promptly. Our complaints process is as follows:

1. Submit your complaint by email to [email protected] with the subject line "Complaint".
2. Include your name, contact details, a description of the issue, and your desired outcome.
3. We will acknowledge your complaint within 2 business days.
4. We will provide a full response within 10 business days.
5. If you are not satisfied with our response, you may escalate to the relevant UK consumer authority.

Complaints about Airalo's own services (plans, billing, coverage) should be directed to Airalo directly. We cannot resolve issues with Airalo's platform or products.

Data Handling Policy

We collect minimal personal data and handle it in accordance with UK GDPR and the Data Protection Act 2018. Key points:

• We collect contact information (name, email) only when you submit an enquiry via our contact form.
• We use this information solely to respond to your enquiry.
• We do not sell, share, or transfer your personal data to third parties for marketing purposes.
• We retain enquiry data for a maximum of 12 months, after which it is securely deleted.
• You have the right to access, correct, or request deletion of your personal data at any time.
• To exercise your data rights, contact us at [email protected].

See our Privacy Policy for full details.

Content Policy

All content published on this site must meet the following standards:

• Accuracy: Content must be factually correct and verifiable.
• Transparency: We clearly disclose our independence from Airalo and any limitations of our information.
• No misleading claims: We do not make claims we cannot substantiate, including superlatives like "best" or "guaranteed".
• No competitor disparagement: We do not make unfair negative comparisons with other eSIM providers.
• Accessibility: Content is written in plain English and designed to be accessible to users with disabilities.
• Legal compliance: Content complies with UK advertising standards and consumer protection law.

Cookie and Storage Policy

This website does not use tracking cookies or third-party analytics. We use browser localStorage solely for the following purposes:

• Storing your cookie consent preference (key: cookieConsent_airelo-info.site)
• No other data is stored in localStorage or cookies

We do not use advertising cookies, tracking pixels, or any form of behavioural analytics. See our Privacy Policy for more detail.

Update and Review Policy

We review all site content on a regular basis. Our update schedule is as follows:

Last reviewed: March 2025. If you notice outdated information, please contact us at [email protected].